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Volunteer Adviser

Citizens Advice South Worcestershire




Time Commitment

Contact Details

Long Term, 1 day/6-7 hours a week

About the Role

Could you help people struggling with housing, debt, benefits and employment issues find a way forward?

Our volunteers advisers:

  • Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with

  • Find information about the clients’ problems and help them to understand their options

  • Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation

  • Write a summary of the clients’ problems and what action you’ve taken

Some examples of what Volunteer Advisers do:

  • Help clients with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to

  • Explore what benefits a client is entitled to and help them to complete a benefit application formH

  • Help a client who has problems with their landlord understand their housing rights

Our volunteers come from all walks of life and include people getting back into work, working part-time, students and people who have retired. No experience is necessary as full training is provided and as a volunteer you’ll be able to meet new people, learn new skills and be part of our volunteering team.

Skills and Qualifications

You don’t need specific qualifications or skills but you’ll need to:

● be friendly and approachable

● be non-judgmental and respect views, values and cultures that are different to your own

● have good listening skills

● have excellent verbal and written communication skills

● have good maths and IT skills

● be able to understand information and explain it to others

● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

● be willing to undertake training in your role

About the Organisation

Citizens Advice South Worcestershire is an independent charity operating as part of the national Citizens Advice Network. Every year we help over 5,000 local people. We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward, whoever they are, and whatever their problem. And our services are all completely free - when we say we’re for everyone, we mean it.

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