01905 779115
Volunteer Adviser
Citizens Advice South Worcestershire
Location
Time Commitment
Contact Details
Wychavon
Long Term, 1 day/6-7 hours a week
About the Role
Could you help people struggling with housing, debt, benefits and employment issues find a way forward?
Our volunteers advisers:
Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
Find information about the clients’ problems and help them to understand their options
Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
Write a summary of the clients’ problems and what action you’ve taken
Some examples of what Volunteer Advisers do:
Help clients with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to
Explore what benefits a client is entitled to and help them to complete a benefit application formH
Help a client who has problems with their landlord understand their housing rights
Our volunteers come from all walks of life and include people getting back into work, working part-time, students and people who have retired. No experience is necessary as full training is provided and as a volunteer you’ll be able to meet new people, learn new skills and be part of our volunteering team.
Skills and Qualifications
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role
About the Organisation
Citizens Advice South Worcestershire is an independent charity operating as part of the national Citizens Advice Network. Every year we help over 5,000 local people. We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward, whoever they are, and whatever their problem. And our services are all completely free - when we say we’re for everyone, we mean it.