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Service Delivery Volunteer – West Mercia

Victim Support



West Mercia

Time Commitment

Contact Details

Long Term

Clare Griffiths

01905 726896

About the Role

Service Delivery Volunteers work alongside our staff teams to provide support to victims of crime helping them to move beyond crime via emotional and practical support both face to face and online.

  • To provide emotional and practical support to victims of crime over the telephone, online or face to face to help them recover and move beyond crime

  • Provide some administrative support to our teams to help them do more

  • The victim is communicated within a manner and at a level of regularity that is appropriate.

  • The victim is provided with the relevant practical and emotional support.

  • The victim is provided with relevant information about other agencies and the relevant systems and structures.

  • Providing high quality support to enable victims to recover from the effects of crime

  • Enabling victims to move beyond the effects of crime

  • To provide the services in a way that best suits the needs of clients

Skills and Qualifications

  • Excellent communication skills

  • Ability to communicate via telephone, face to face, video calls and/or Whatsapp

  • Knowledge of the Criminal Justice System

  • Approachable and non-judgemental manner.

  • Good listening and verbal communication skills.

  • Ability to self-reflect.

  • Basic IT skills.

  • Ability to volunteer within our values, policies and procedures.

About the Organisation

We’re here to help anyone affected by crime. Not only those who experience it directly, but also their friends, family and any other people involved.

It doesn’t matter when the crime took place, or whether you’ve reported it to the police. You can get our help at any time, 24 hours a day, seven days a week.

We’re independent from the police, and our support is free and confidential.

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