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Restorative Justice Volunteer – West Mercia

Victim Support



West Mercia

Time Commitment

Contact Details

Long Term

Clare Griffiths

01905 726896

About the Role

Support in the process of enabling victims and perpetrators of crime to come together to collectively repair and find a positive way forward.

  • Contact with potential participants to get their consent to engage in the restorative justice process.

  • Administrative activities such as maintaining case files and notes.

  • Offer emotional and practical support to the service user throughout the RJ process and accompany them to the RJ meeting to give support before and after the meeting takes place. (if relevant)

  • Research and evaluate information about the restorative justice process.

  • Prepare participants for the restorative process ensuring all areas of risk are assessed and suitable control measures are in place.

  • Complete follow up support for victim and perpetrator.

  • Explain what Victim Support does and what support is available.

  • Support with restorative justice reports.

  • The victim is communicated within a manner and at a level of regularity that is appropriate.

  • The victim is provided with the relevant practical and emotional support.

  • The victim is provided with relevant information about other agencies and the relevant systems and structures.

  • The participants are communicated with in a manner and at a level of regularity that is appropriate.

  • The case file and notes are maintained as appropriate.

Skills and Qualifications

  • Approachable and non-judgemental manner.

  • Good listening and verbal communication skills.

  • Ability to self-reflect.

  • Basic IT skills.

  • Ability to volunteer within our values, policies and procedures.

  • Ability to communicate via telephone, face to face, video calls and/or Whatsapp

  • Knowledge of the Criminal Justice System

About the Organisation

We’re here to help anyone affected by crime. Not only those who experience it directly, but also their friends, family and any other people involved.

It doesn’t matter when the crime took place, or whether you’ve reported it to the police. You can get our help at any time, 24 hours a day, seven days a week.

We’re independent from the police, and our support is free and confidential.

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