Receptionist
Wyre Forest Citizens Advice
Location
Time Commitment
Contact Details
Kidderminster
Wyre Forest Citizens Advice, 21-23 New Road, Kidderminster, DY10 1AF
Minimum 1 day per week (can be completed over 1 full or two half days). Flexible and happy to discuss.
Nicola North
01562 60194
About the Role
What will you do?
Complete an introduction to Citizens Advice and training for your role
Welcome all clients and other visitors to the local Citizens Advice
Explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
Type up information from the client form onto a spreadsheet or database
Answer the telephone, reply to emails and post
Help with the day to day running of the Citizens Advice service
What's in it for you?
Gain and build on valuable skills and experience such as communication, IT skills and working in a team
Increase your employability
Contribute to the smooth running of the advice service which makes a real difference to peoples lives
Work with a range of different people, independently and in a team
And we'll reimburse expenses too.
Skills and Qualifications
What do you need to have?
You don't need specific qualifications or skills but you'll need to:
Be friendly and approachable
Be non-judgmental and respect views, values and cultures that are different to your own
Have good IT skills
Be calm under pressure
Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
Be willing to undertake training in your role
About the Organisation
Who we are
A local charity
Staffed mostly by volunteers
Supporting local people
Our aims
To provide the advice people need for the problem they face.
To improve the policies and practices that affect people's lives
Our principles
Citizens Advice Wyre Forest provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
We value diversity, promote equality and challenge discrimination.