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Wyre Forest Citizens Advice



Wyre Forest Citizens Advice, 21-23 New Road, Kidderminster, DY10 1AF

Time Commitment

Contact Details

Minimum 1 day per week (can be completed over 1 full or two half days). Flexible and happy to discuss.

Nicola North

01562 60194

About the Role

What will you do? 

  • Complete an introduction to Citizens Advice and training for your role 

  • Welcome all clients and other visitors to the local Citizens Advice 

  • Explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in

  • Type up information from the client form onto a spreadsheet or database

  • Answer the telephone, reply to emails and post

  • Help with the day to day running of the Citizens Advice service 

What's in it for you? 

  • Gain and build on valuable skills and experience such as communication, IT skills and working in a team 

  • Increase your employability

  • Contribute to the smooth running of the advice service which makes a real difference to peoples lives

  • Work with a range of different people, independently and in a team

And we'll reimburse expenses too.

Skills and Qualifications

What do you need to have? 

You don't need specific qualifications or skills but you'll need to:

  • Be friendly and approachable 

  • Be non-judgmental and respect views, values and cultures that are different to your own 

  • Have good IT skills 

  • Be calm under pressure 

  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 

  • Be willing to undertake training in your role

About the Organisation

Who we are

  • A local charity

  • Staffed mostly by volunteers

  • Supporting local people

Our aims

  • To provide the advice people need for the problem they face.

  • To improve the policies and practices that affect people's lives

Our principles

  • Citizens Advice Wyre Forest provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

  • We value diversity, promote equality and challenge discrimination.

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