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Client Support Form Filler

Citizens Advice South Worcestershire

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Location

Wychavon

Time Commitment

Contact Details

Long Term, 4 Hours Per Week

About the Role

Our Client Support – Forms volunteers are vital to the work we do, to support clients to find a way forward through their problems. 


  • Complete an introduction to Citizens Advice and training for your role

  • Complete paper and online forms with clients, for example to apply for a benefit, or to help them claim council tax support

  • Write a summary of the clients’ problems and what action you’ve taken

  • Look out for problems that are common, or are unfair, and write a short report about the problem


Some examples of what you could do:

  • Find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them

  • Help a client to complete an online application for a Blue Badge

  • Help a client complete a Personal Independence Payment form either online or in writing.

  • Follow up with clients to see if they received the benefit you helped with and at what level.  Explain the appeals process if they are unsuccessful.

Our volunteers come from all walks of life and include people getting back into work, working part-time, students and people who have retired. No experience is necessary as full training is provided and as a volunteer you’ll be able to meet new people, learn new skills and be part of our volunteering team.

Skills and Qualifications

You don’t need specific qualifications or skills but you’ll need to:

● be friendly and approachable

● be non-judgmental and respect views, values and cultures that are different to your own

● have good listening skills

● have excellent verbal and written communication skills

● have good maths and IT skills

● be able to understand information and explain it to others

● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

● be willing to undertake training in your role

About the Organisation

Citizens Advice South Worcestershire is an independent charity operating as part of the national Citizens Advice Network. Every year we help over 5,000 local people. We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward, whoever they are, and whatever their problem. And our services are all completely free - when we say we’re for everyone, we mean it.

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