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Digital Support Volunteer

Age UK Herefordshire & Worcestershire




Time Commitment

Contact Details

Long Term, Weekly

0800 008 6077

About the Role

Could you spare a few hours a week to help an older person to get online and feel confident using technology?

Our digital support volunteers support clients with technology and can make a big difference to people who can’t or don’t use the internet. This can be done via 1:1 support in older people’s homes and Computer café drop in sessions, through to larger scale community events 

You could be assisting people with things like: 

• Teaching someone to use internet search engines 

• Helping someone set up an email account 

• Setting up someone with a video call through facetime or Zoom 

• Showing someone how to research activities in their area 

• Assisting someone to order an online grocery shop 

What will I get out of it? 

• You will meet new people. 

• You will have the opportunity to improve your communication skills. 

• You will receive full training for the role. 

• You will have the opportunity to attend other Age UK H&W training courses. 

• You will be helping to support people across Herefordshire & Worcestershire. 

• You will be part of a close knit team of volunteers and staff.

Skills and Qualifications

What is required of me?

• Our digital support volunteers are required to have a patient and understanding attitude when they are helping to support clients. 

• If you choose to volunteer at one of our drop in Computer cafés you are required to commit to volunteering at the same time every week. Don’t worry if you are not well or are on holiday, we can always arrange cover for you. 

• A Digital support volunteer doesn't have to be an IT whizz; they just need to have a bit of spare time, an enjoyment of being online themselves, some confidence with basic computer use, and, most of all, a willingness to help others.

About the Organisation

We're a local charity supporting older people, their families and carers. Our aim is to make Herefordshire & Worcestershire a great place to grow older!

What We Do:

  • We give advice - Our trained advisors offer free information and advice to older people and their families.

  • We provide support at home - We offer support services to help you remain safe and independent in your home.

  • We promote health & wellbeing - We have a range of health & wellbeing services that keep you safe and well in later life.

  • We provide training - Training Solutions offer health & social care skills training across the West Midlands.

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